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The DOT?s Double Standard on Airline Website Accessibility

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Unread 11.28.11, 04:12 PM
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The DOT?s Double Standard on Airline Website Accessibility

On 11.28.11 12:50 PM posted by John Russell

On September 26, the Department of Transportation (DOT) published a rule requiring modification of airline Web sites and automated kiosks at airports “to ensure that individuals with disabilities can readily use these technologies to obtain the same information and services as other members of the public.” Accessibility criteria apparently do not apply to the DOT, however.

The comment period for the DOT’s proposed rulemaking was extended on November 21, but the notice of rulemaking indicates that the agency’s online public comment form “is not easily accessed” by individuals with visual impairments. The DOT directs these individuals to use “alternative submission methods” to comment on the proposed rule.

Hopefully the disabled are not discouraged from commenting on this rule, despite their limited options to do so. This is just another unfortunate reminder that the government often insists we do as it says, not as it does.

John Russell is a member of the Young Leaders Program at The Heritage Foundation. Click here for more information on interning at Heritage.

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